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Q: I have just installed ExportDoc and it's prompting me for a username and password. What are they?
A: Username is DEFAULT and password is PASSWORD (case sensitive).

Q: I have just installed ExportDoc. Why is the document I want not there?
A: Rather than displaying all available documents, at startup ExportDoc selects a typical set of documents based on selections made in Setup (Origin and Type of Shipment). Select View, Toolbars, Customize to change these selections.

Q: What do I do when I open a document and it takes up the whole screen, and there are no scroll bars visible?
A: Optimum screen resolution is 1024 by 768, with a bias toward higher resolutions. Select Window, Arrange All to reset the document window.

Q: What do I do when the text in some controls run beyond their borders?
A: Since most commercial and government documents use an Arial 8 fontface, screen fonts should be set to small.

Q: What do I do when I want to print a document, but the print selections are disabled (grayed out)?
A: Documents must be saved in order to print. Click the Save button in the toolbar or select File, Save.

Q: Why do I get an "Unable to create directory." message when I print my document?
A: The system is trying to create a folder in the \Ed\Graphics directory to place image or output files being created in the print cycle, but is unable. Be sure that sharing and security values are adequate to allow the user to create such a folder. Please note that should this situation arise, the system will disable image and file creation, and the user will have to re-enable them in the Main Menu>File>Setup>Output tab.

Q: How do I make the same values appear each time I create a new shipment?
A: Enter the value you wish in the appropriate field, exit the field (Tab or Enter) then rightclick on the same field, Defaults, Set As Default.

Q: What do I do when I have entered information into the Addressbook but the OK button is disabled (grayed out)?
A: The Addressbook requires three basic pieces of information: 1.) company name; 2.) postal code; 3.) client number. One of these is missing.

Q: How do I make my company logo appear on documents that support a logo?
A: Go to the Addressbook, select the appropriate company in the Exporters group, rightclick, Details and in the Notes tab click the Select button. Using the Open dialog, navigate to the logo graphic file. Please note the filetype dropdown should match the type of file of the logo graphic; BMP, JPG, GIF and Icon types are supported. Click Apply, then in the Company tab, the Default Exporter button. In a multi-user environment, this action must performed for every user since ExportDoc allows for multiple user profiles.

Q: How do I make my graphic signature appear on documents that support a graphic signature?
A: Go to the Addressbook, select the appropriate company in the Exporters group, rightclick, Details and in the Contact tab click the Add button. Enter the name of the individual in the Contact field and all other pertinent information then click the Select button. Using the Open dialog, navigate to the logo graphic file. Please note the filetype dropdown should match the type of file of the logo graphic; BMP, JPG, GIF and Icon types are supported. When complete, check the Default checkbox next to the appropriate name, then click the Apply button. Finally, in the Company tab, click the Default Exporter button. In a multi-user environment, this action must performed for every user since ExportDoc allows for multiple user profiles.

Q: What do I do when I have placed a logo into the Addressbook but it does not appear on the documents?
A: Go to the Addressbook, select the company in the Exporters group, rightclick Details and in the company tab click the Default button and then OK.

Q: What do I do when I have imported letter of credit files from my bank, but I can't see them?
A: Open the Shipment Manager (File, Open or View, Shipment Manager) and rightclick in the whitespace, select Letter of Credit.

Q: How do I copy information from the letter of credit to the worksheet?
A: Select the letter of credit (or the appropriate partial shipment) and drag it onto either a.) Pending Shipments, in which case you will be prompted to create a new worksheet or b.) an existing shipment.

Q: What do I do when information from the Addressbook goes into the wrong field?
A: In the document, place your cursor in the first, or company name field of the group, rightclick, and select Edit Links, Addressbook. In the Links screen, choose the appropriate group from the Group List (lower left) to which the field should be linked.

Q: Why does information that I enter into the worksheet not always copy to other documents?
A: The default update setting is 'Initial.' When a subsidiary document is first accessed, the data from the worksheet is copied to the document. Choose Options, Update to update the subsidiary document. Select Options, Update, Settings to change this behaviour to 'Always' or 'Never.'

Q: Why do the file folders in the Addressbook have red "x"'s when the data has been imported?
A: The Addressbook requires three basic pieces of information: 1.) company name; 2.) postal code; 3.) client number. Red "x"'s indicate one of these is missing.

Q: Why are the code lists in the documents incorrect?
A: Select File, Setup and in the General tab, verify your state or province. Re-select using the dropdown, (DO NOT ENTER MANUALLY). When creating a new shipment, be sure to select the appropriate type of shipment, NAFTA or International.

Q: How do I change the way codes are displayed?
A: Rightclick on the code field and select Codes, then the style you wish.

Q: How do I change the column widths in a document?
A: Place your mouse over the column separator in the header section, click to 'grab' it and drag it to the position you wish. To enlarge the description column, you must reduce the width of any other column. Please note that widths have limits and that this function is not available in government-type or industry prescribed documents.

Q: How do I reset the column widths in a document?
A: Double click in the header portion of the description of goods column.

Q: Some of my shipments have a lot of line items. Is there a way I can reduce the paper?
A: Select File, Setup, Misc and click Continuation in Additional Pages. Standard documents contain 20 line items, continuation pages contain 60.

Q: Because some of my shipments have a lot of line items, how do I keep all that information from being copied to other documents?
A: Select Options, Update, Settings and choose Never.

Q: Why am I informed that the data I entered into the SED is missing when I want to submit it to AES?
A: ExportDoc validates the line item data before submission by refering to the catalog. Be sure the product item and description in the SED are accurate and the product information in the catalog is correct and complete.

Q: How do I get more precision in my weights, quantities and prices?
A: Select File, Setup, Detail and in Decimal Placement, choose the appropriate value.

Q: How do I print all my documents at once without having to go to each one to print?
A: Open the Shipment Manager (File, Open or View, Shipment Manager) and select the shipment(s) to wish to print, click Print in the toolbar and select the document(s) and number of copies then click OK.

Q: When trying to email documents, why do I get a message saying that the recipient company is not found when it is in fact, in the Addressbook?
A: ExportDoc validates the recipient information by referring to the Addressbook using three basic pieces of information: 1.) company name; 2.) postal code; 3.) client number. Be sure this information is correct and complete. To ensure precision, it is recommended that consignee, buyer etc. data is posted to documents using either the Retrieve function (F2), the Addressbook, Select button or dragged and dropped onto the appropriate field.

Q: What do I do when ExportDoc won't start after a system crash?
A: Click Start, Programs, ExportDoc Worldwide, Repair (previously Update) and ExportDoc will attempt to repair any data files damaged in the crash. If the audit function has been enabled (File, Setup, Misc), you may 'rollback' the position of your data by accessing Admin, Audit, Archive Log and selecting the date/time point to rollback to. Please note that the audit function retains all user transactions and is therefore processor intensive. If performance is an issue and retention of data for audit purposes is not, DO NOT enable this function.

Q: How do I determine what container information is copied to a document?
A: Open the Containers form (Utilities>Containers), rightclick in the column title portion and select which information you wanted posted to the document.

Q: How will ExportDoc be able to identify CAED (Canada Automated Export Declaration) software installed on our network?
A: Go to File>Setup>Output and click the file folder button in the On-Line Reporting section to navigate to the location of the CAED DLM (Data Loading Module, CAED_DL.EXE) that must be present in order for this feature to operate.

Q: How do I allow the automatic update feature access through our firewall?
A: ExportDoc's automatic update function uses port 80. An exception should be created allowing the file \Ed\Up2d8.exe access via this port. The Up2d8.ini file can be editted if you wish to use another port number.

If your problem is not described by the above, please contact us, describe the problem and what you were in the process of doing when the problem occured. Screen shots are always helpful.

Toll-free: 800-764-4472 (U.S. and Canada)

Technical Support

Download the latest system files and tables

Download the file(s) to a temporary folder and double click to install.

Click here to download the latest help files.

Click here to download the latest French and Spanish translation files.

Click here to download extended shipping codes.